UK Drug Testing Kits Shipping & Delivery Information
We’re committed to fast and reliable shipping across mainland UK using 24-hour tracked Royal Mail service.
What You Need to Know
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Shipping Costs
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Dispatch Days
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Order Cut-Off Time
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For next working day dispatch, place your order before 2 PM (Monday to Friday).
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Orders placed after 2 PM will ship the next working day.
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Delivery Area
Order Collection (Click & Collect)
If you’re nearby and would prefer to collect your order in person, we offer a convenient Click & Collect service from our Norfolk location.
How It Works:
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Select "Pickup" as your delivery method during checkout.
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Once your order is processed, our team will contact you via email to confirm your collection time.
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Please bring your order confirmation (digital or printed) when you come to collect.
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Note: Collection is not available on weekends or public holidays.
🕒 Collection Hours:
Monday to Friday
8:30 AM to 4:30 PM
(Excludes bank holidays)
📍 Collection Address:
Drug Testing Kits UK
Unit XX [Your Unit Number if different]
[Business Estate Name]
[Street Name]
Norfolk
[Postcode]
If you need help finding us or rescheduling your collection time, feel free to contact our support team.
How Can I Track My Order?
Once your order has been dispatched, you’ll receive an email and/or SMS notification with your tracking number and a link to monitor its progress.
Tracking Info Includes:
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Courier service used (Royal Mail or DPD)
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Tracking reference number
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Direct link to the courier’s tracking page
You can check the status of your parcel at any time — from dispatch to doorstep.
Tip: Be sure to enter a valid mobile number and email address at checkout. This ensures you receive timely updates and can track your delivery without delay.
If you haven’t received your tracking details within 24 hours of dispatch, please contact our support team.
What Happens if I Miss My Delivery?
Don’t worry — if you’re not available when your order is delivered, here’s what will happen next:
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The courier will leave a calling card or send you a message explaining what to do.
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In most cases, they will:
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You’ll be able to reschedule or arrange collection using the instructions provided in the tracking email or courier’s message.
⏳ Still waiting after 5 working days?
Contact us with your order number so we can help locate your parcel or arrange a solution.
Need Help With Your Drug Testing Kits Delivery?
If you have any questions about your delivery, tracking details, or order status, our team is here to help.
Whether it's a missed delivery, a tracking issue, or just peace of mind — feel free to reach out:
We're available Monday to Friday, 9:00 AM – 5:00 PM, and we aim to respond promptly to all enquiries.
UK Drug Testing Kits Shipping & Delivery FAQs
When will my order ship?
Orders placed before 2 PM (Monday to Friday) are dispatched the same working day.
Orders placed after 2 PM or on weekends and bank holidays will be dispatched the next working day.
Do you offer next-day delivery?
Yes — we offer next working day delivery options at checkout, including:
Do you offer an express delivery option?
Absolutely. You can upgrade to an express courier service for faster delivery.
Options include guaranteed next working day (before 1 PM) depending on your location and order time.
Do you offer a guaranteed next day delivery service on drug tests?
Yes — if you select Royal Mail Special Delivery or Express Courier (before 1 PM), your drug test kit will be delivered the next working day (excluding weekends and holidays). This applies to mainland UK orders placed before the daily cut-off time.
Is packaging discreet?
Yes. All parcels are sent in plain, unmarked packaging without any branding or product details.
Perfect for privacy, whether you're ordering for work, home, or personal use.
How do I track my order?
You’ll receive a tracking number via email and/or SMS as soon as your order is dispatched.
Use the link provided to follow your parcel’s journey via Royal Mail or DPD.
How do I check on my drug test order?
If you haven’t received a dispatch email or tracking info within 1 working day of placing your order, please contact our team with your order number and email address.
We’ll be happy to assist you with an update.
Can I change my delivery address after ordering?
If your order hasn’t shipped yet, we may be able to update the address.
Please contact our support team as soon as possible.
What do I do if my order does not arrive when expected?
If your parcel hasn’t arrived within 3–5 working days, first check the tracking link provided.
If it's still unclear or delayed, contact us and we’ll investigate and assist with redelivery or replacement if needed.
03333 704 704
